Terms of Service

huntTMS is a transportation management platform operated by LoadHunter ("huntTMS", "we", "us"), a company based in the United States: a web application for dispatch teams and carriers, the huntTMS Driver mobile app for drivers (including its Telegram Mini App form), and this website. These Terms govern your access to and use of all of them. By creating an account or using the service you agree to these Terms and to our Privacy Policy. These Terms contain a binding arbitration agreement and a class action waiver (Section 14) — please read them carefully.

• The service is for business use. You must be at least 18 years old and able to enter a binding contract.
• Accounts are typically provisioned by your company (a carrier or a dispatch organization). You are responsible for the accuracy of the information on your account and for keeping your credentials and sign-in devices secure.
• If you use the service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" includes it.

You (or your organization) own the operational data you put into the platform — loads, documents, fleet records, messages. You grant us the license needed to host, process, transmit, and display that data to operate the service, including automated processing you request (such as extracting load details from an uploaded rate confirmation).

You are responsible for having the rights to the content you upload and for its legality. We may remove content that violates these Terms or the law.

• No accessing data of other tenants or attempting to circumvent access controls.
• No reverse engineering, scraping, reselling, or benchmarking the service without our written consent.
• No uploading malware, unlawful content, or content that infringes the rights of others.
• No use of the service to violate transportation, safety, or privacy laws.
• Driver safety: do not interact with the driver app while operating a vehicle. Navigation guidance is informational and does not replace your judgment, posted signage, or applicable regulations.

huntTMS is a workflow and record-keeping tool. It is not an Electronic Logging Device (ELD), does not track Hours of Service for regulatory purposes, and does not provide legal, tax, or regulatory advice. You and your organization remain solely responsible for compliance with all applicable federal and state transportation laws and regulations, including FMCSA and DOT requirements (operating authority, HOS, ELD mandates, cargo securement, licensing, and insurance). Information in the platform — including AI-extracted document data and broker or carrier records — does not substitute for your own verification.

By using the service you consent to receive communications from us electronically (in-app, by email, and — for sign-in verification and service notifications you enable — by SMS), and you agree that electronic notices, records, and signatures satisfy any legal requirement that they be in writing, consistent with the federal E-SIGN Act. SMS messages are operational only (no marketing); message and data rates may apply; reply STOP to opt out of non-essential messages or HELP for help. You represent that any phone number you provide is your own and agree to notify us if it changes so that messages are not sent to a reassigned number.

Paid plans, trials, and billing terms are agreed with your organization when the service is ordered. Unless agreed otherwise in writing, fees are charged to the organization, not to individual drivers; the driver app itself is free to download and use with a provisioned account. Fees are exclusive of taxes, which the organization is responsible for, excluding taxes on our income.

The service interoperates with third-party services — for example load boards your team uses, Telegram (for the Mini App), SMS delivery, mapping and routing providers, and app stores. Those services have their own terms, and we are not responsible for them. huntTMS is an independent platform and is not affiliated with, endorsed by, or sponsored by DAT Solutions, Truckstop, TruckSmarter, or any other third-party service mentioned on this site; all trademarks remain the property of their respective owners.

The service — its software, design, and content other than your data — belongs to LoadHunter and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the service while these Terms and your organization's subscription are in effect. Feedback you send us may be used without obligation.

We respect intellectual property rights and respond to notices that comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the service infringes your copyright, send a notice containing the elements required by 17 U.S.C. § 512(c)(3) to support@loadhunter.io with the subject "DMCA notice". We may remove the identified material and, for repeat infringers, terminate accounts.

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that AI-assisted document extraction will be accurate or complete (always verify extracted load details before booking), or that location and routing data will be precise at all times.

To the fullest extent permitted by law, LoadHunter will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, cargo, or data, arising from or related to the service, even if advised of the possibility of such damages. Our total liability for all claims in any 12-month period will not exceed the amounts paid by your organization for the service in that period (or $100 if none were paid). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

If you use the service on behalf of an organization, that organization will defend and indemnify LoadHunter against third-party claims arising from the organization's data, its use of the service in violation of these Terms or the law, or its transportation operations, and will pay damages finally awarded on such claims, provided we promptly notify it of the claim and reasonably cooperate.

You may stop using the service at any time; drivers may delete their account in the app (Profile → Delete account). Your organization's agreement with us governs the termination of its subscription. We may suspend or terminate access that breaches these Terms or creates risk for the service or other users. Sections that by their nature should survive (your data responsibilities, disclaimers, liability limits, indemnification, dispute resolution, governing law) survive termination.

Informal resolution first. Before filing a claim, contact us at support@loadhunter.io — most concerns can be resolved within 30 days.

Binding arbitration. Any dispute arising out of or relating to these Terms or the service that is not resolved informally will be finally settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in English. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief for infringement or misuse of intellectual property or data in any competent court.

Class action waiver. Disputes will be resolved only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) shall proceed in court.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@loadhunter.io with the subject "Arbitration opt-out" from the email associated with your account. Opting out does not affect any other section of these Terms.

These Terms are governed by the laws of the State of Illinois and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to Section 14, any judicial proceeding will be brought exclusively in the state or federal courts located in Cook County, Illinois, and both parties consent to their jurisdiction and waive objections to venue. The parties waive any right to a jury trial to the fullest extent permitted by law.

You may not use the service in violation of U.S. export control or sanctions laws, and you represent that you are not located in, or ordinarily resident in, any country or region subject to comprehensive U.S. sanctions and are not on any U.S. government restricted-party list (including the OFAC Specially Designated Nationals list).

• Entire agreement. These Terms, the Privacy Policy, and any written subscription agreement with your organization are the entire agreement about the service; a signed organizational agreement controls over these Terms where they conflict.
• Severability & waiver. If a provision is unenforceable, the rest remains in effect; not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may provide notices in-app, by email to your account address, or on this website; notices to us go to support@loadhunter.io.

We may update these Terms as the product evolves; material changes will be reflected on this page with an updated "Last updated" date, and continued use after changes means acceptance. Questions: support@loadhunter.io or +1 (312) 878-9795.